Shipping & Returns

SHIPPING

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION WHEN YOU PLACE YOUR ORDER.

PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING. ALTHOUGH WE TRY OUR BEST TO DELIVER YOUR ITEMS DURING THE ESTIMATED TIMEFRAME, DELIVERY DATES ARE NOT GUARANTEED DUE TO HIGH DEMAND. SHAMMAH WILL EMAIL YOU WITH UPDATES AND TRACKING INFORMATION ONCE YOUR ITEMS HAVE SHIPPED. IN AN EVENT THAT A PRODUCT IS OUT OF STOCK, YOU WILL BE CONTACTED BY OUR CUSTOMER SERVICE TEAM.

SHAMMAH IS NOT RESPONSIBLE FOR ITEMS LOST OR STOLEN IN TRANSIT. SHAMMAH IS NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES THAT ARE DELIVERED TO REQUESTED DESTINATION. ALL RISKS ASSOCIATED ARE ASSUMED BY THE COURIER.

IF YOUR PACKAGE IS LOST/STOLEN PLEASE GO TO YOUR LOCAL POST OFFICE WITH YOUR TRACKING NUMBER AND FILE A CASE. WE NEED TO SEE PROOF OF THIS PROCESS TO ALLOW US TO SHIP ANOTHER PACKAGE.

SALE

DURING OUR SALE CYCLE & EXCLUSIVE COUPON CODES ANY ITEMS PURCHASED ARE FINAL SALE

OPENED BOX/DAMAGED

IF YOUR PACKAGE IS DAMAGED OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE ITEMS INSIDE. PLEASE SUBMIT A CLAIM WITH THE COURIER USED TO SHIP YOUR ORDER & INFORM SHAMMAH CLOTHING VIA EMAIL.

INTERNATIONAL ORDERS

SHAMMAH SHIPS TO INTERNATIONAL COUNTRIES, PLEASE EMAIL US IF YOU’RE UNSURE ABOUT YOUR COUNTRY. CUSTOMER IS RESPONSIBLE FOR ALL CUSTOM DUTIES TAXES & FEES.

RETURNS AND EXCHANGES

ALL SALES ARE FINAL FOR SALE ITEMS

EXCHANGE OR STORE CREDIT IS ALLOWED FOR NON-SALE ITEMS

SHAMMAH DOES NOT OFFER REFUNDS FOR CHANGE OF MIND, AS MOST GARMENTS GO INTO PRODUCTION AT THE TIME OF ORDER. IF YOU'RE UNSURE ON THE STOCK WE CARRY FEEL FREE TO EMAIL US. NOTE WE CAN CHANGE THE ITEM THAT WAS ORIGINALLY ORDERED FOR ANOTHER PRODUCT.

SHAMMAH ALLOWS RETURNS & EXCHANGES UP TO 15 DAYS OF THE ORDER DELIVERY DATE (ONLY FULL PRICED ITEMS). ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN. EXCHANGE SHIPPING WILL BE PAID BY THE CUSTOMER. RETURN SHIPPING WILL BE PAID BY CUSTOMER. ONLY ONE EXCHANGE SHIPMENT PER ORDER.

A REFUND WILL BE ISSUED WITHIN 10-14 BUSINESS DAYS UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. IF SHAMMAH DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.

ABANDONED PACKAGE

IF YOUR PACKAGE IS RETURNED TO SHAMMAH WE WILL SEND OUT A FOLLOW UP EMAIL AND WILL ONLY HOLD YOUR PACKAGE FOR 30 DAYS BEFORE IT IS MARKED AS ABANDONED. AFTER 30 DAYS, AN ABANDONED PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND.

CANCELLATION

SHAMMAH DOES NOT OFFER REFUNDS FOR CHANGE OF MIND, AS MOST GARMENTS GO INTO PRODUCTION AT THE TIME OF ORDER. IF YOU'RE UNSURE ON THE STOCK WE CARRY FEEL FREE TO EMAIL US.

TO RETURN AN ITEM, OR IF YOU HAVE ANY QUESTIONS ON SHIPPING STATUS, PLEASE CONTACT CUSTOMER SERVICE AT INFO@SHAMMAHCLOTHING.COM

FEEL FREE TO CONTACT US PRIOR TO PURCHASE IF YOU HAVE ANY QUESTIONS REGARDING AN ITEM SIZING OR IF YOU WOULD LIKE ADDITIONAL PICTURES. WE ARE MORE THAN HAPPY TO COMMUNICATE WITH CUSTOMERS.